WideVoice, LLC ("WideVoice") is committed to respecting the privacy of all users (“users,” “you”) of our website(s) and mobile applications and the products and services available on such websites and mobile applications (collectively, the “Services”). We have established and implemented this Privacy Statement to inform you of the information we collect from you on in connection with the Services, how we collect and use your information, with whom and for what purposes we may share your information, and the choices you can make about our use of your information.
YOUR PERSONAL INFORMATION MAY BE PROCESSED BY US IN THE COUNTRY WHERE IT WAS COLLECTED AS WELL AS OTHER COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING OF PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY. BY USING THE SERVICES AND PROVIDING ANY PERSONAL INFORMATION, YOU ARE CONSENTING TO THE TRANSFER OF DATA FROM YOUR COUNTRY TO A COUNTRY THAT HAS LESS STRINGENT LAWS, AND THE PROCESSING OF YOUR PERSONAL INFORMATION IN CONFORMANCE WITH THIS POLICY.
Types of Personal Information We Collect
In general, we collect Personal Information in connection with the provision of the Services. There are certain Services that are only provided to users who have established an account with us ("Account"). To register for an Account, we require that you provide certain Personal Information, including your name, email address, mailing address, and phone number. If you are registering for a Service that requires payment, we will also collect payment information, including (i) your name as it appears on the card; (ii) the credit card type; (iii) a valid credit card number; (iv) the date of expiration of your credit card; (v) your billing address; and (vi) any activation numbers or codes needed to charge your card.
We may also collect Personal Information that you submit to us voluntarily when you correspond with us or interact with the Services. We may combine your Personal Information with information we receive offline, such as when you interact with our customer service group, or that we obtain through third party sources.
You can always decline to provide any Personal Information to us—it is your choice, and you are under no obligation to provide Personal Information to us. However, if you decide not to provide such information, then you may not be able to use or purchase the Services. At any point, you may access, review, and modify your Personal Information from your Account, or by contacting us at the number provided below.
We may collect and store information during your use of the Services, including domestic and international audio, web and video conferencing services, live chat, voicemail, audio, web and video recording, voice broadcasting services and other voice and messaging services. In addition, the company may offer other assorted features and applications as part of its Services from time to time. Such in-session information is protected by the use of end-to-end encryption and only accessible to those users you invite, or with whom you otherwise choose to share information. You will have the ability to record, store, and access information related to your use of the Services, and we will not access this information except as may be necessary to support the Services and anticipate, diagnose, or resolve problems that may limit or disrupt the Services, or as may be required by law. Please be aware that any Personal Information you provide to other users during your use of the Services can be collected, used, maintained, shared, or disclosed by those users, and we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such users.
Types of Anonymous Information We Collect
How We Use Personal Information
In general, we may use your Personal Information to:
- Administer your Account and verify your identity;
- Process your payments and fulfill your orders;
- Provide you with the Services and customer support;
- Tailor the features, performance, and support of the Services to you;
- Market the Services to you;
- Respond to your requests, resolve disputes, and/or troubleshoot problems;
- Improve the quality of the Services; and
- Communicate with you about the Services.
WideVoice uses email to contact its customers. If you voluntarily submit your email address to receive information, we may subsequently issue Service information to you via email, including technical advisories. Customers receive an initial registration email with all account details listed. After each call, customers receive call detail reports via email. Finally, WideVoice uses email to communicate promotions and product updates with customers (“Promotional Emails”); however, we respect your right to opt out of receiving such Promotional Emails from us. If, at any time after registering, you change your mind about receiving Promotional Emails, you can opt out of receiving such information by sending your request to info@WideVoice.com. In addition, you can choose to opt out of the Promotional Emails via the “opt out” link included in each email.
With Whom We Share Personal Information
Third Party Links
California Civil Code Section §1798.83 permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the contact information listed below.
We exercise reasonable security measures to help protect against the loss, misuse, and alteration of your Personal Information. WideVoice hosts its Sites and the collected data in a secure environment that uses reasonable technology to help prevent interference or access from unauthorized persons. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. Despite such efforts, however, please note that no company, including WideVoice can fully eliminate risks or guarantee the security of your Personal Information; unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about you at any time. Consequently, we do not guarantee the security of any information you provide to WideVoice through the Sites.
We do not knowingly collect or solicit personally identifiable information from anyone under the age of 13. If you are under the age of 13, please do not provide us with any Personal Information. If we learn that we have inadvertently obtained personally identifiable information from a minor under the age of 13, we will delete that information as soon as possible. If you believe that a minor under the age of 13 has submitted Personal Information to us, please contact us using the contact information listed below.
This Privacy Statement is subject to revision from time to time on a going-forward basis. We will post any revised version of the Privacy Statement on this page. If we make any material changes to it, we will also send you notice to the last email address you have provided to us. Continued use of the Services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
For any additional information, or to contact WideVoice, you can email info@WideVoice.com.